Customer Complaint Form

User Guide: Customer Complaint Form

Overview

This user guide explains how to use the Customer Complaint Form to submit your concerns effectively. The form is designed to collect all necessary information to help resolve your issue promptly.

How to Use the Form

1. Personal Information Section

• Full Name (Required): Enter your complete legal name
• Email Address (Required): Provide a valid email where we can contact you
• Phone Number (Required): Enter a phone number where we can reach you
• Address: Your complete mailing address
• Account Number: If you have an account with us, please provide the number

2. Complaint Details Section

• Date of Incident (Required): Select the date when the issue occurred (defaults to today's date)
• Product/Service Related To (Required): Specify which product or service your complaint is about
• Nature of Complaint (Required): Select the category that best describes your issue from the dropdown menu
• Detailed Description (Required): Provide a clear, thorough explanation of what happened
• Desired Resolution: Let us know how you would like us to resolve the issue

3. Additional Information Section

• Contact Preference: Select how you prefer to be contacted (email, phone, or mail)
• File Upload: Attach any supporting documents (receipts, photos, etc.)

Form Features

Required Fields

• Fields marked with a red asterisk (*) are mandatory
• The form cannot be submitted without completing these fields

Buttons

• Print Form: Creates a printer-friendly version of your completed form
• Clear Form: Erases all entered data and resets the form to its original state

Printing

• When you click "Print Form," the system will generate a clean, professional version without buttons or disclaimers
• The print layout is optimized for paper submission or record-keeping

Tips for Effective Complaints

1. Be specific about dates, times, and people involved
2. Provide as much detail as possible in the description
3. Include any relevant order numbers, transaction IDs, or reference numbers
4. Attach supporting documentation when available
5. Clearly state your desired resolution

What Happens Next?

After submitting your complaint:

1. You'll receive an acknowledgment within 24 business hours
2. Your complaint will be assigned a reference number
3. We'll investigate your concerns thoroughly
4. You can expect a substantive response within 5-7 business days

Troubleshooting

• If the date picker isn't working, manually enter the date in YYYY-MM-DD format
• For technical issues with the form, please contact our support team directly

Privacy Notice

All information provided in this form will be handled in accordance with our privacy policy and used solely to address your complaint.

We value your feedback and are committed to resolving your concerns promptly and fairly.